24/7 IT support in Austria - your regional partner ITRIS GmbH
Your IT system in the best hands 1st, 2nd & 3rd level support around the clock in Austria
Quality, efficiency and reliability are top priorities at ITRIS GmbH. We offer you a wide range of IT support services in Austria, including 1st, 2nd and 3rd level support, tailored to the needs of your company.
Over 3,500 companies already trust in our expertise and reliable service. Become part of our success story and experience IT support at the highest level!
1st level support
Our 1st level support is available to you around the clock, 365 days a year. For all initial inquiries or technical faults, our experts are there for you immediately to provide quick and efficient solutions.
2nd level support
2nd Level Support steps in when specialized support is needed. Our qualified technicians handle more complex requests with expertise and care to ensure that your IT systems function optimally.
3rd level support
For particularly demanding or critical technical challenges, our 3rd level support is at your side. This team of highly specialized IT experts develops tailor-made solutions to effectively address even the most complex problems.
Online remote support
In order to provide support services as quickly as possible, ITRIS has encrypted remote support tools. Our online tool allows you to take over your desktop online directly from our Support Center.
As a customer, you can continuously monitor the activities of our support team without losing control of them. This saves costs and protects the environment. If a problem cannot be resolved remotely or promptly, the ITRIS service network is ready to provide support.
There for you 24/7
You are never alone with us. Our support team is available for you around the clock, 365 days a year, to provide immediate assistance in the event of technical faults.
22 Technician bases
With 22 strategically positioned technician bases, we can intervene quickly and efficiently throughout the DACH region.
Individual service contracts
Our portfolio includes a large number of individual service contracts that are optimally tailored to the requirements and needs of our customers.
250,000 systems under maintenance
We support more than 250,000 systems. Our expertise covers a wide range of hardware and software solutions.
300+ technicians DACH
Our qualified team of over 300 technicians in the DACH region guarantees competent and prompt support.
3,500+ system customers
Over 3,500 satisfied customers in a wide range of industries trust in our reliable IT system maintenance services.
IT support in Austria - your regional partner for comprehensive IT support
Reliable IT system support and hardware maintenance
With our maintenance contract, you benefit from comprehensive hardware support around the clock. The contract covers all spare parts as well as labor and travel costs to ensure continuous system availability.
IMAC/R/D Service / Field Service and Inhouse Staging
Our services include IT management throughout the entire life cycle of your workstations: We ensure seamless system access, efficient relocations and fast updates. Your IT is our focus.
Logistics & spare parts
Our optimized logistics solutions ensure that spare parts and backup machines are available quickly in the event of a malfunction. Thanks to our comprehensive warehouse network, we support technicians and customers efficiently. Individual logistics solutions are also part of our offering.
Hardware recycling
We guarantee secure data erasure and environmentally friendly disposal of your old IT equipment. You will receive a detailed deletion confirmation report and benefit from our comprehensive expertise in disposal logistics.
Start your project now with our team of experts in engineering and project coordination. We support you from planning and implementation through to operation.
With top manufacturers and premium products at your side.
