Your expert for customized SLA solutions in Austria
Optimize your IT infrastructure in Austria: Find the perfect Service Level Agreement (SLA) with ITRIS GmbH
Choosing the right service level agreement (SLA) is crucial for a stable and efficient IT infrastructure. ITRIS GmbH offers you a comprehensive selection of customized hardware SLAs that are precisely tailored to your individual requirements in Austria.
Discover our detailed SLA matrix and find the ideal service level for your IT infrastructure in Austria. Contact us today and let our experts advise you!
IT hardware SLAs (service level agreement matrix)
5x9x8h
Cover
- 5 days x 9 hours
Mon – Fri, 08:00 – 17:00 - 15 – 30 minutes by phone
- 8h on site (NBD)
5x9x4h
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- 5 days x 9 hours
Mon – Fri, 08:00 – 17:00 - 15 – 30 minutes by phone
- 2 – 4h on site (as a rule)
6x12x4h
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- 6 days x 12 hours
Mon – Fri, 08:00 – 20:00 - 15 – 30 minutes by phone
- 4 – 8h on site (NBD)
7x24x4h
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- 7 days x 24 hours
Mon – Sun, 00:00 – 24:00 - 15 – 30 minutes by phone
- 2 – 4h on site (as a rule)
Personalized SLA solutions - We would be happy to advise you!
Support and maintenance services included
- Problem diagnosis
- System maintenance on site
- incl. working and travel time
- incl. spare parts and on-site replacement
- Personal contact person
- Free telephone support in connection with a hardware fault
- Support with operating system change / upgrade / update / etc., at cost