Your reliable partner for professional IT support and service in Austria
IT expertise at the highest level - your partner in Austria
ITRIS has been providing high-quality, manufacturer-independent maintenance and support services for IT hardware in Austria for four decades. Our services cover everything from computer systems, mainframes, servers and PCs to peripherals from all major manufacturers. We are brand-independent and neutral towards suppliers in order to always offer the best solutions. Our technical team supports customers in Austria around the clock, every day of the week.
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The leading provider of IT maintenance, hardware support and IT support
Your IT partner in Austria - locally rooted, globally networked
IT hardware maintenance
Your partner for manufacturer-independent IT hardware maintenance in Austria
Rely on ITRIS, your experienced partner for IT hardware maintenance in Austria. We develop individual maintenance contracts that meet your specific requirements and minimize downtimes – for almost 40 years.
- Manufacturer independence: We offer expert service regardless of the manufacturer of your IT hardware.
- Short response times: With fast response times.
- Comprehensive service: Our network of over 300 technicians covers the entire DACH region.
- 24/7 support: Service level coverage 24 hours a day, 365 days a year.
- Cost-optimized: Up to 40% cost savings in the maintenance of your IT infrastructure.
- ITRIS's own warehousing: fast availability of spare parts and devices for rapid problem solving.
- Maintenance for new and EOSL devices: covering the entire lifecycle from new purchase to disposal
Support services
Your reliable partner for comprehensive IT support services in Austria
Rely on quality, efficiency and reliability with ITRIS, your experienced IT partner in Austria. We offer customized IT support solutions that are precisely tailored to your individual requirements.
Benefit from our constant availability and our extensive network of technicians throughout Austria. Whether you need quick help with IT problems, want regular maintenance or want to optimize your IT infrastructure – we are there for you.
- There for you 24/7
- 22 DACH technician bases
- Individual service contracts
- 250,000 systems under maintenance
- 300+ technicians DACH
- 3,500+ system customers
SLA Matrix
Hardware SLAs (service level agreement matrix)
Choosing the right service level agreement (SLA) is crucial for the smooth operation of your IT infrastructure and therefore for the success of your company. With ITRIS as your partner in Austria, you will find the right SLA that meets your individual requirements and maximizes your reliability.
Support and maintenance services included
- Problem diagnosis
- On-site system maintenance, individually up to 7x24 possible
- incl. working and travel time
- incl. spare parts, incl. on-site replacement
- Personal contact person
- Free telephone support in connection with a hardware fault
- Support with operating system change / upgrade / update / etc., at cost
IMAC/R/D Service
IMAC/R/D Service / Field Service and Inhouse Staging
In addition to professional IT hardware maintenance and system support for mainframes, PCs and peripheral devices, ITRIS offers you a comprehensive range of services for your IT infrastructure in Austria:
- Installation: Setting up and providing functional IT workstations for new employees from their first day at work.
- Move: Coordination and implementation of IT relocations to new business premises or locations, quickly and without interrupting operations.
- Add: Adding new hardware and software components to existing IT systems to increase performance and efficiency.
- Change: Implementation of necessary changes and updates to existing IT systems in order to meet current requirements and standards.
- Remove: Professional removal and decommissioning of IT components that are no longer required.
- Dispose: Environmentally friendly and safe disposal of decommissioned IT equipment and materials.
International IT services
Hardware maintenance and IT services worldwide
With ITRIS GmbH, your IT systems are in the best hands – no matter where in the world they are located. We not only offer you comprehensive IT support in Austria, but also international IT services together with our network of qualified partners.
- Your Single Point of Contact (SPOC): We take care of your entire international IT infrastructure. From Austria, we coordinate worldwide hardware maintenance and IT services for your company.
- 1 contract with a flexible term: We cover your IT requirements with just one contract and flexible terms - worldwide and at all your locations.
- Maintenance for new and EOSL appliances: We have specialist knowledge and experience for all manufacturers. This applies not only to new appliances, but also to those that have already reached the end of their service life.
Our areas of expertise - versatile IT services tailored to your needs
With a client maintenance contract from ITRIS, hardware failures in your client infrastructure are covered.
We offer printer maintenance contracts for all printer brands and manufacturers.
ITRIS Server Maintenance – Full diagnostics, on-site support & free telephone service.
ITRIS POS maintenance – your reliable partner for efficient retail solutions, installations and rollouts.
Data center maintenance & change requests – ITRIS, your guarantee for zero downtimes.
Figures that create trust
Contact us for customized IT services.
As a leading provider of IT services in the DACH region, we set standards in reliability and efficiency
A partner with a future - for you too!
ITRIS GmbH is one of the top employers in Germany in 2024
News
We are pleased to announce that we are now represented at our new location in Innsbruck! 🎉 This step marks...
In the industry-specific employer screening by the independent DtGV (Deutsche Gesellschaft für Verbraucherstudien), ITRIS Gmbh was able to impress and...